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- Starts at
- $29/mo
- Free trial
- Free plan
- Best for
- Small ecommerce & SMB sites
- Last tested
- 2026-05-15
Quick verdict
Why we recommend Tidio
- Easy to install
- Strong free tier
- Great for stores
Best for
- Small ecommerce & SMB sites
Not ideal for
- Limited at enterprise scale
- AI conversation caps
Score breakdown
How Tidio scores across our five evaluation dimensions.
See our review methodology for how scores are calculated.
Pros
- Easy to install
- Strong free tier
- Great for stores
Cons
- Limited at enterprise scale
- AI conversation caps
Key features
- Lyro AI chatbot
- Live chat
- Email integration
- Shopify integration
- Visitors panel
Pricing
Pricing changes frequently — always confirm the latest plans on the official website.
Considering Tidio? Compare the alternatives
Tidio FAQ
Is Tidio worth it?+
Tidio scores 8.3/10 in our review. It's best for small ecommerce & smb sites. Easy to install.
Who is Tidio best for?+
Tidio is best for Small ecommerce & SMB sites. Strengths: Easy to install Strong free tier
What are the best Tidio alternatives?+
Top alternatives are Intercom, Freshdesk. Use the comparison links above to see how they stack up.
How much does Tidio cost?+
Tidio starts at $29/mo. Free trial: Free plan.
What are the downsides of Tidio?+
Limited at enterprise scale AI conversation caps
Final verdict on Tidio
Best use case: Small ecommerce & SMB sites
Live chat + Lyro AI chatbot for SMBs and stores
Affiliate link — no extra cost to you.
Reader feedback
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